Integrated
Pharmaceutical
Services

A Trusted Hub for Medical and Regulatory Affairs
Across Africa and Emerging Markets

Privacy Notice

At Vicore Health, your privacy matters. We’re committed to protecting your personal information and ensuring you feel secure when visiting our website or engaging with us.

This Privacy Notice explains what data we collect, how we use it, and your rights under applicable data protection laws, including the EU General Data Protection Regulation (GDPR), the South African Protection of Personal Information Act (POPIA), and the Mauritian Data Protection Act (DPA, 2017).

Who We Are

Vicore Health is a pharmaceutical service and technology provider specialising in Pharmacovigilance, Governance, Regulatory, and Medical Affairs solutions. For data protection, Vicore Health acts as the Data Controller—we determine how and why your data is processed.

Purpose of Processing

We process personal data to fulfil our contractual obligations, comply with legal and regulatory requirements, pursue our legitimate business interests, or act based on your consent where required. All processing is done lawfully, fairly, and with respect for your privacy rights.

What Data We Collect

Automatically Collected Data

When you visit our website, we collect limited technical data, such as:

  • Pseudonymised IP address
  • Browser type and operating system
  • Device type, date, time, and duration of your visit
  • Referring website
  • Pages viewed and response codes

Cookies

Cookies help improve our site’s performance and functionality. These are small text files stored on your device. You can manage or disable cookies in your browser settings. Disabling cookies may limit some functionality.

Data You Provide

We also collect data when you interact with us via forms, email, phone, or social media platforms such as LinkedIn. This may include:

  • Name and surname
  • Contact information (email, phone number, address)
  • Country of residence
  • Company name and profession
  • Nature of your enquiry

For interactions on LinkedIn, please refer to LinkedIn’s privacy policy.

How We Use and Share Your Data

We treat your data as confidential and only share it when necessary and with appropriate safeguards. Trusted third parties may include:

  • IT and hosting providers
  • Cloud storage platforms
  • Communication service providers
  • Legal and financial advisors
  • Auditors or regulators, when legally required
  • Government or law enforcement bodies, as required by law
  • Other third parties, only with your explicit instruction

If personal data is transferred outside your country, we ensure appropriate legal safeguards are in place, such as Standard Contractual Clauses or recognised adequacy decisions.

Data Retention

We retain your data only for as long as necessary to meet business, legal, or regulatory requirements. Typically, this does not exceed 7 years from your last interaction unless a longer period is required by law.

Your Data Protection Rights

You have the right to:

  • Access and review your personal data
  • Request corrections to inaccurate or outdated data
  • Object to or restrict how your data is processed
  • Withdraw your consent where applicable
  • Request the deletion of your data, where appropriate
  • Opt out of direct marketing
  • Lodge a complaint with a data protection authority

To exercise your rights, email us at: info@vicorehealth.com

Data Security

We use appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access. If a data breach occurs that poses a risk to your rights or freedoms, we will notify you and the relevant authority as required.
Please avoid sending sensitive personal data through unencrypted emails.

Lodging a Complaint

If you believe your data privacy rights have been violated, you may contact the relevant authority:

Mauritius

Data Protection Office
5th Floor, SICOM Tower, Wall Street, Ebene
dataprotection.govmu.org

South Africa

Information Regulator

  • PAIA Complaints: paiacomplaints@inforegulator.org.za
  • POPIA Complaints: popiacomplaints@inforegulator.org.za
    Download Forms

European Union

You can lodge a complaint with your local Data Protection Authority.

Updates to This Privacy Notice

We may update this notice from time to time. Changes will be published on our website and highlighted on our homepage where appropriate. Please check this page periodically to stay informed.

Contact Us

For general questions or to exercise your rights under GDPR, POPIA, or the Mauritian DPA, please contact:
Email: info@vicorehealth.com